Paid up front for a bed installation kit- $16.00 for 8 bolts. Took about 2 weeks to receive.
Problem was I only received 4 bolts for foot board and none for head board. Was told by supervisor Pam, to go to hardware store to get additional bolts. I ask for a part refund and was told no. Pam said I had to send back the 4 bolts at my expense to get any type of refund.
Ask if they could expedite the delivery of additional bolts, after all they made the error. Was told rudely no. Really? Having guest this weekend .
Don't know what I'm going to do
Shopped there for over 10 year. Will NEVER shop there again
This person wrote the review because of poor customer service of art van furniture bed from Art Van Furniture. Reviewer claimed that he or she lost $16 and wants Art Van Furniture to have the product delivered.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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