Our couch is 18 mons old and falling apart they say it is out of warranty.Although when you purchase it you can get a lifetime warranty on fabric and they tell you it's a five year on the structure.
Paperwork says that too. Our couch has a visible ridge on the arm where the foam is pulling away. The couch is lumpy, cushions are misshaped it looks terrible, it ruined. They send a service man out to look at it.
We wait a week to find out his "opinion" his report says it's fine so they don't have to warranty the couch.Our couch is falling apart and says it's was over $3000 and it's trash in less than 2 years.
This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $3000. The author is overall dissatisfied with Art Van Furniture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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